Refund policy
Replacement Policy
We offer a 2-day replacement policy. This means you have 2 days from the date of delivery to request a replacement for your order.
Eligibility for Replacement
- The replacement request must be raised within 2 days of receiving your order.
- The product must be unused and in the same condition as received, in its original packaging, with all accessories, manuals and the invoice.
- Proof of purchase (order number or invoice) is required.
How to Request a Replacement
Email us at care@calmora.in or call us at +91 95826 85000 with your order number and clear photos or an unboxing video of the product (and of the issue, if any).
Please do not send any item back to us before your request is approved by our team. Items sent without prior approval will not be accepted.
Damaged, Defective or Wrong Items
Please inspect your order as soon as you receive it. If the item is damaged, defective or not what you ordered, contact us within 2 days of delivery with photos or an unboxing video so that we can evaluate the issue and arrange a replacement.
Non-Replaceable Items
The following items cannot be replaced:
- Products that have been used, tampered with or damaged by the customer
- Products with missing parts, accessories or original packaging
- Sale or clearance items and gift cards
- Custom or personalised products
Replacement Process
Once your request is approved, we will arrange a pickup of the original item and dispatch the replacement to you. Replacements are subject to stock availability.
Refund if Item is Out of Stock
If a replacement is not available because the item is out of stock, we will refund the amount to your original payment method.
Contact Us
For any questions about replacements, please contact us:
Calmora Imports
Ground Floor, Building No. 65-66, Pocket D-14, Sector-3, Rohini, New Delhi – 110085, India
Email: care@calmora.in
Phone: +91 95826 85000